Support & Help

Need assistance with your BlinkPay integration? We're here to help!

Contact Support

Email Support

Primary Contact: support@blinkpay.co.nz

Response Times:

Urgent Issues (Production impacting): 24/7 support via email, or Support in the top navigation of the Client Portal
Standard Issues: 2 business days for assignment

When Contacting Support: Please include:

Your client ID or company name
Environment (sandbox or production)
Description of the issue
Steps to reproduce (if applicable)
Error messages or codes
The request-id response header of the failing call (Blink Payments)
The consent ID and payment ID involved, if any
Request/response examples (sanitise sensitive data, and never send your client secret or access tokens)
Approximate time of occurrence

Faster Resolutions

The more details you provide, the faster we can help resolve your issue!

General Inquiries

Website: www.blinkpay.co.nz/support

For:

Sales inquiries
Partnership opportunities
General information
Product demos

Self-Service Resources

Documentation Portal

API Documentation: merchants.blinkpay.co.nz

Comprehensive API reference including:

Complete endpoint documentation
Request/response schemas
Authentication details
Error codes and descriptions
OpenAPI specifications for Blink Payments and Blink Data

Integration Guides

Each product's section of the sidebar opens with its Overview and Quick Start, followed by its guides.

Shared Guides:

Authentication Guide - OAuth 2.0 setup
Going Live Checklist - Production readiness

Sandbox Testing

Endpoints: https://sandbox.debit.blinkpay.co.nz (Blink Payments), https://sandbox.data.blinkpay.co.nz (Blink Data)

Mock Bank: PNZ (the Gateway tile is labelled PNZ) Test Credentials: username user01, password passwordDecoupled: mobile number +64-259531933 auto-approves (in the Gateway, choose Send to PNZ app). Other numbers are accepted but never authorise: the consent stays AwaitingAuthorisation until the bank's window ends, then becomes Rejected. Decline: choose Cancel on the PNZ login page, before logging in; the consent becomes Rejected. Revocation: authorise a consent with the auto-approve number, then revoke it with the API's DELETE endpoint.